Due to a recent change in PayPal systems some of the payments done today were not delivering turquoises as they should. We identified the problem, released the stuck payments and put measures in place to prevent this from happening again. The issue affected only a small subset of PayPal users, but if you were affected you should have received your turquoises in your account by now.
We apologize for this incident and we'll be monitoring the situation to ensure our measures are effective in preventing further issues. Should you still have a problem with your payment please don't hesitate to email@example.com and we'll do our best to help.
Thank you for your understanding,
Your Tentlan Team