I tried to make a turquoise purchase by the local banks method, but even after successful purchase message, I have not yet received the turquoise ones.Please check if there is a problem.
http://oi66.tinypic.com/k19c9z.jpg
I tried to make a turquoise purchase by the local banks method, but even after successful purchase message, I have not yet received the turquoise ones.Please check if there is a problem.
http://oi66.tinypic.com/k19c9z.jpg
Hi WeltonJesus, bear in mind that when you purchase via bank transfer the payment is not accredited immediately; due to how banks work, it can take from 24 to 48 hours to receive the turquoises. Other methods like credit card or paypal are accredited almost instantly, but unfortunately banks are slow.
If you already waited 48 hours and you still didn't receive the turquoises, drop us an email to support@lionmoon.com indicating your server, player name, and any information about the payment that you can provide and we'll be happy to review the situation and help.
The problem was fix.
Thanks M0h0!
No problem, glad to hear that!