Banning players

  • Does anyone know how players are banned? From everything I see on the server and read in global chat I think the procedure is following:


    1. Players who think they are great, but don't really know how to play, write to the admins accusing some player.

    2. Administrators ban that player.

    3. If the banned player asks why he is banned and disputes the ban, only then a check is made.

    4. Administrators are honest enough to admit if there is no violation and restore the account.

    5. If there is no violation of the rules but complaints continue to come in, the ban becomes permanent.


    Please correct me if I'm wrong.


    What happens now is that the good fighters of the tribe are banned and nobody knows why.


    I suggest the following:


    1. Reports should not be anonymous - perhaps it's best to consider only reports that are posted in a fixed thread in the forum, so that everything is visible to all.


    2. Administrators should inform players about the check - for example, if player A has reported player B, then player B should be informed that player A has reported him, also what checks the admins have done and what reason they blocked him.


    3. Have a time limit for admins to respond in case of a ban challenge, e.g. 24 or 48 hours. If the administrators do not keep this deadline, they should give compensation to the affected player.

    4. If there are a lot of complaints from 1 player that because of him the "great" players are forced to constantly buy protection, that player should be rewarded, not banned.

  • You are perfectly correct about the fact that there is a core group of 'players' who's seeming only strategy is to get other players banned, and the more players they get baned, the more they 'win'.

    There is also one set of rules that will get you banned for one group, but do not apply to another group. Favoritism? Not enough adminstrtive staff? Poor third party supervision and moitoring (most of Tentlan's 'moderation' is contracted out to third parties)? The amount of turquoise you buy? Glitches in the programming? The 'back room' club? Hacking and 'covering up the evidence'? Players get 'lawyered up' for real, and threaten to sue? It's easier to ignore their rule-breaking than to deal with their vitriol at getting banned? Confusion about the rules of the game and what is 'fair'?

    Basically, the problem is that the rules are just too nebulous and ill-defined, and subjective in application. What is allowed in one case is not allowed in another, and it seems it is all about 'who squawks the loudest and longest'. An 'you can do it until we tell you to stop' attitude. An official attitude that says 'playing fair is for losers'. And, of course, poor due diligence logging of the activities on the servers.

  • y agrego a todo esto, los jugadores esos que se creen geniales pero si le sacas las turkesas no pueden ni cosechar, usan esa misma estrategia de quejarse en TODOS los servers, y después resulta que tienen 7/8 multicuentas por ahí.

    Pero que sucede?

    Los jugadores latinos muchas veces no tenemos dinero para gastar en turkesas, nos cuesta mas ganarlo y lo cuidamos mas, entonces como compensamos esta gran desigualdad? La compensamos estudiando el juego hasta el mínimo detalle y sacando sus reales ventajas.

    Ahora ante una queja a quien le prestan atención los administradores? a los que aprendieron el juego y lo hacen divertido? o a los que se gastan miles de turkesas, incluso en sus multicuentas?

    El dinero manda siempre en este juego.

    Conozco a los jugadores de los que están hablando y son tan geniales que saben mas del juego que sus mismos administradores.

    Devuelvan las cuentas y dejen de inventar pavadas, fomenten el aprendizaje del juego y no tanto la tarjeta de credito, porque esto ultimo es lo que hace q1e un servidor se abra y al mes este con 12 jugadores conectados. El juego tiene mil posibilidades que nadie explora porque el jugador con plata es perezoso.

  • The experienced and long-time good players ae voting with their feet - they are leaving the game for good and going on to better things. They are tired of the garbage. They do not want to waste their money by getting wrongfully banned after they spend it to build up.

  • Hola

    Fui uno de los 2 jugadores Baneados el castigo fue por 5 dias ,reclame y me lo bajaron a 48 horas pero lo loco de todo esto es que fue por ayudar a los demas jugadores a hacer sus barbaros con sus tropas y las mias de soporte me dicen que no vuelva a ayudar a los jugadores de mi tribu sino el castigo sera permanente


    a mi compañero fue lo mismo pero mientras esperaba a retomar su cuenta soporte le comunico que recibio mas quejas y que ahora su baneo era permanente , les pregunto por que el baneo permanente y le dijieron que tenia algun movimiento extraño nada mas

    nos banearon por tener a mas de 10 jugadores obligados a tener proteccion eterna el top 1,2,3,5,7 ,9,10 y 13


    al final nos banean solo por reclamos de los que meten un monton de turquesas el server era entretenido gente moviendo 3 ciudades a la vez para arrancar todos comprando amuleto del 100% mandan correos llorando que ellos compran tal cantidad de turquesas semanales y no pueden jugar tranquilos y soporte banea el que no pone esa cantidad de turquesas


    soporte al final para no volver a ser baneado me dice que no puedo ayudar a nadie de mi tribu

    RECUERDEN TE BANEAN NO POR JUGAR MAL SINO SOLO POR QUE LOS TURQUESEROS RECLAMAN AL FINAL ELLOS MANRTIENEN EL JUEGO

  • The "great players" buy turquoise at the beginning of the server, when they compete with each other who will make more cities faster. Every turquoise purchased after that is because of the fighters, because of the people fighting together with their tribe.

    This game exists because there are people who play with passion, who keep playing even if they lose their armies 100 times. What will happen if they all don't play? Then the "top players" won't be buying turquoise for protection, 100% survivors, etc. If you can't calculate what your revenue is from this server and how much is it higher than other servers, please send me the data, I will calculate it.

    And to be really accurate, calculate what your future profits will be from other servers if the "top players" don't buy turquoises for protection, 100% survivors, moving cities, etc.

  • Unless if they do so, they win against the 'preferred' players. Only a select group of players is allowed to cheat. The rest, even if they play fair, they cheat. That seems to be the bottom line of these discussions. The two owners seem to be doing everythng they can to kill the game.

  • If you want some numbers crunched, then consider: say it takes US$1,000 a day to cover all of the third party infrastructure costs, overhead, and return a modest income for the two owners. At an estimated average sale of $15 a shot (1,100 turquoise) , they need 66 players to buy turquoise EVERY DAY to cover this cost. That is about 500 purchases a week, over 2,000 a month. There are maybe 60 to 70 really active servers going at once, including the merged servers and the dying servers. Ten amber costs 400 turquoise, the average shop item is around 350 turquoise. Most servers have about 150 players with any decent point coins, that are seriously playing, and most of them do not buy turquoise. Only about 25 players per really active server have point counts that go up fast enough to indicate they might be turquoise buyers, and even then they only go up by enough points to indicate a few turquoise purchases for the entire game. Some maybe make one purchase a month. Definitely not one purchase a week, let alone one purchase a day. They play on many servers, but consider that many servers going six months or more have only a handful of players that are active every day. Unless there are a LOT players that routinely spend $1,000 or more a month, I am not really sure this game is in the 'million dollar a year' territory. 'Future profits' are not an issue, I think the owners are more concerned about just keeping enough cash flow to make it worth their time. If the game keeps hemorrhaging the high stakes players, that point may come sooner than later, They are not even starting up one new server a month, and servers seem to last between one and two years (many only six months or so) before they completely die off. So, you crunch the numbers from here and make your projections..

  • pero como los van a banear pro ayudar a un compañero a hacer barbaros? para que existe la tribu si no podes ayudarte? Siempre es así y cuando el server recién empieza casi toda la tribu va en los ataques para hacer B9 lo antes posible. Es un ridiculez mas de los administradores, una verguenza. Si es por eso entonces que ya vayan a banearme mis cuentas también porque siempre ayude a mis compañeros a hacer barbaros y lo voy a seguir haciendo, porque las amistades y el compañerismo que se genera es lo mas lindo del juego y si eso no va a existir, entonces para que jugar este juego que hace años que no tiene una sola modificación.

  • Firstly, i'm an old (account) player. Means i registered some long time ago and played with breaks, for different reasons(the banned reason didn't happened).
    I am not sure how the banning process is done, but for some arguments you assumed or pointed out, IN MY OPINION you are completly wrong.

    For the first point, i read a recent thread, exactly on forum, where players insult/mock/make fun(lightly) other players. Which according to rules isn't allowed. so for me they should be banned for a short period and their comments deleted.
    Rules :§2. Communication " b) Not allowed are: - Any kinds of politically extreme, pornographic, offensive, racist, defamatory and similar content, - Insulting other players, using obscene vocabulary and vulgar tone "


    For exact same reason, the players using forum also to insult or mock each other, your first point of publicly admitting or reporting somene is a bad idea. Everything would transform into an insult show. Because everyone would know who did it and will retaliate against the one who reported.
    Personally, i don't want someone to know that i reported him/her. maybe i am wrong, maybe i am not. The only thing i have is suspicion, so why should i get harrased and mocked? Is the admin decision and responsability to check if is true and do whatever they consider according to rules.


    Your second point is half valid. Yes , admins should inform the banned player why his/hers account was banned. The part that they should also say who reported, is a NO from me. I explained why above.



    Your 3rd point, i agree completly, but you should also consider that this is not a huge game and doesn't have a lots of teams of moderators or admins ( as far as i know, i might be wrong about the amount of staff ). so a 24h ticket/ban challenge seems short for me. And i think it also depends on the amount of tickets they get daily.. so is debatable how busy they really are.


    Your 4th point, nah, no rewards for anyone. Is not charity game. But i would add, that for those players/accounts who spammed the system with reports and turned out to be only fake alarms and abusing the moderators time. I would suggest that they should get banned from being able to report. If the account has only bad reports and a lot on the same players, again and again and is obviously only to make harm and waste time, then those accounts should be banned. (for a limited time at beginning and if continues that behaviour , maybe permanent)


    Note that these are my opinions and not arguing or seek fight with anyone.


    P.S. also the rules of the game seem pretty clear and understandable for all game.

    Yes, maybe some rules are missing , like the rules to avoid the abuse of the report system or to influence other players game.


  • If you have suspicions or you think really hard that they have multiple accounts, then report them. Maybe you ar eright , maybe not.
    But also don't abuse and use 100 times the report on the same players, just because you are frustrated he didn't got banned as you would like. What if he doesn't have more accounts and you are wrong? For sure you wouldn't like it since that is why this conversation started. Banned for nothing or unfair.


    I don't know your financial situation or whatever situation you are in, But to be completly honest i don't care and nobody should!
    This is a game, is something you CHOOSE to do and play and invest your time. NOBODY is forcing you to pay or play.

    Playing a game is not something to complain or argue about inequalities it is actually a privilege to be able to play any game. That means you have time and you CHOOSE to play. Especially money inequalities sound very weird put into a game.


    Maybe you are right, maybe not about the administrators making favours for those who pay a lot and closing an eye. But that is their fault also and they should have integrity.
    "El dinero manda siempre en este juego. " Really? Are you serious? OBVIOUSLY, the game is made by a company, the company has workers, the company has expenses so obviously they need profits. So yes, players pay. Tell me one game where that games developers don't have stuff there or game bonuses for real money? online games, not ones you play alone like sudoku.
    Every online game is like that, players that pay, advance more and get more progress even if they are bad.


    I am not a pay to win player, i paid tentlan a bit for some turquise, not a huge amount. so not considering myself a hard core pay to win player.
    Your statement about players who pay a lot "el jugador con plata es perezoso" is just a bad mentality ( or thinking ) and makes no sense.

    Please tell me, that a father of two kids, who works as a contractor/construction worker daily, from early morning until the project is done, then goes home, helps with chores and issues around the house and takes care of kids and provides for his family is lazy , because he can afford to pay on tentlan to have protection, resources boosts etc. So he can afford from his hard earned money to buy a lot of turquise because he can't stay non-stop collecting resources because he takes care of his family.
    So what if he is pay to win and pays more than you?

    who for example can stay all day, 8 hours in front of the pc to collect resources.

    He is not lazy, because if that pay to win person would be lazy, then that player wouldn't have money to buy turqouise. (unless they won at lottery, or their parents)


    So your whole "inequality" is only what choices(to play, or work or work and pay the game) do you make and how hard you work.

  • Caso curioso que todos los que denuncian son solo un par de personas que como están acostumbrados a usar multicuentas, así que usemos la cabeza, si usan multicuentas obvio para ello necesitan multi-correos, suelen cambiar de ordenador o ip para poder manejarlas. Sin embargo se suelen delatar por la forma de hablar, por las banderas usadas, por los nombres de cuentas o ciudades. Es fácil identificarlos para nosotros que jugamos. Entonces si dicha persona usa 6 cuentas en un servidor, también hay 6 correos, entonces una sola persona puede meter 6 denuncias diferentes.
    Ahora bien, el problema reside en que, te dicen que te banean por prestar tropas, o devolver esos recursos que ganó tu compañero con sus bárbaros, los cuáles no te pertenecen a tí y por eso se los entregas, hasta por eso banean.

    En resúmen, solo queda decir, que la justicia acá es como la justicia fuera del juego, la gente que tiene dinero, se le permite enviarse recursos, ayudarse, tener multicuentas etc. Y para la gente que no tiene mucho dinero o nada, entonces no tenemos voz, y se nos quiere prohibir hasta lo legal, osea prestar tropas. Triste realidad.

  • escribes mucho y no lees a los demás, ya reportaron y ya se quejaron, y yo no tengo nada que ver no estoy en el server de los implicados pero si los conozco y se quienes son y como juegan por eso puedo hablar y opinar.

  • escribes mucho y no lees a los demás, ya reportaron y ya se quejaron, y yo no tengo nada que ver no estoy en el server de los implicados pero si los conozco y se quienes son y como juegan por eso puedo hablar y opinar.

    I read others too, that's why i said you assume they have multi accounts. Or can you be sure and have access to those accounts? you can't say for 100% sure. Only the administrators can.
    Maybe i write a lot, but you don't read everything before replying.
    I said that if you are right that the moderators do favours, then again you can't do anything and is their fault for not growing better integrity.

    But yes, you are right, you can speak and give your opinion, but doesn't mean i shoudl believe you that you are right about those people/accounts.

  • I read others too, that's why i said you assume they have multi accounts. Or can you be sure and have access to those accounts? you can't say for 100% sure. Only the administrators can.
    Maybe i write a lot, but you don't read everything before replying.
    I said that if you are right that the moderators do favours, then again you can't do anything and is their fault for not growing better integrity.

    But yes, you are right, you can speak and give your opinion, but doesn't mean i shoudl believe you that you are right about those people/accounts.

    no no lees, porque los administradores mismos no le están diciendo que los banearon por multicuentas, les están diciendo que los banearon por ayudar a compañeros de tribu a hacer sus barbaros y en uno de los casos porque llegaron mas quejas, no dicen que verificaron que esas quejas eran reales. No pueden banearte porque le prestas tropa a un compañero para hacer barbaros.

  • I'm not sure about the story you told, since the translation might be inaccurate. But what have you described in the first paragraf is exactly against the 5th rule . Pushing rule. "a) The use of one or more accounts with the sole purpose of advancing the progress of another account (“Pushing”), is forbidden."

    So from the translation i understand some of your alliance members helped another aliance member with troops so he can make barbarians. higher level barbarians than he could alone.
    I am not sure, because you don't say or is not good translated if he gave you part of resources or not.
    But yes, is a weird rule to not help other players to advance too fast. Even if is not multi accounts, still not allowed. Is the first game where i see this rule, but unfortunatelly exists in tentlan. I would suggest, don't send tribe members troops or resources without getting back the same or just to help them advance faster. Let them buy and spend money. At least according to that rule 5.

  • no no lees, porque los administradores mismos no le están diciendo que los banearon por multicuentas, les están diciendo que los banearon por ayudar a compañeros de tribu a hacer sus barbaros y en uno de los casos porque llegaron mas quejas, no dicen que verificaron que esas quejas eran reales. No pueden banearte porque le prestas tropa a un compañero para hacer barbaros.

    They can, please read here the rules. Please read and translate rule 5 first row. Game rules

    So if you lend a player your troops so he can do barbarians and he doesn't help you, then you break the rule. Which is absurde, but is a game rule. You can accept the game rules or leave.
    So no troops only from one direction and no resources sent only from one players. You send troops if you get troops, you send resources if you get back resources.


    Or i didn't undestand and read the rule correctly?

  • lamentablemente no puedo poner el mail que me responde soporte aca sin su permiso pero me dice que no ayude mas a mi jugadores pequeños aca les doy un ejemplo de su contradiccion


    como regla nose puede regalar recursos a los compañeros pero en el tutorial del juego esta dentro de unos de los item regalar recursos a un compañero


    a mi compañero solo lo banearon por movimientos extraños que no ellos saben que son le dijieron en 48 horas te devolvemos tu cuenta y en un dia le llego otro correo que su baneo era definitivo por que recibieron mas quejas osea el final esto es por quejas no por hechos concretos