Indeed, even if you write that it is a "third party" , but this tool is a software developed by GameHelper.netand was created for Tentlan game, to support combat exchange players and spy reports and battle reports are evaluated and added to different rankings. ( see description )
Gamehelper accurately records all game data, but you probably do not have access to this data behind the game or your access is limited because you are just a moderator.
For these reasons, I will address your superiors for a real and appropriate response, and to please the players on Kinichna and those I've discussed with other servers.
First, all the attacks on the fenixxx player must be checked to see the all active players who have taken advantage of this game bug and especially who and for what time they have taken advantage of the bug.
As for the attacker, I think it's normal to be investigated and sanctioned for violating the rules of the game. Other players have been blocked for much smaller mistakes.
Thank you, a nice game for everyone!