Para reportar sobre comportamiento indebido por favor contacta con nuestro equipo de soporte aquí: https://lionmoon.freshdesk.com/es/support/tickets/new
Posts by M0H0
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Yagul (int36) is now live! You can join now via the following link: https://int36.tentlan.com/?noredirect&fcs
Good luck!
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Chacchoben is now available! Access the new server via the following link: https://en28.tentlan.com/?noredirect&fcs
Good luck and have fun!
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I can only confirm that work continues underway to this day, but I have nothing else to share at the moment unfortunately.
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Tenayuca is now available! Access the new server via the following link: https://en27.tentlan.com/?noredirect&fcs
Good luck and have fun!
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Uaymil (int34) is now available! Here is the direct link: https://int34.tentlan.com/?noredirect&fcs
Good luck and have fun!
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Acanmul (DE26) ist nun verfügbar!
Hier geht es zum Spielserver:
https://de26.tentlan.com/?noredirect&fcs
Viel Spaß beim Spielen!
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The issues have been resolved and any purchases on hold have been released, any turquoises pending should be in your account now. Payments via SMS and phone have also been reenabled and are back to normal operation.
We apologize once again for the inconveniences and we thank you for your patience while we worked on these issues.
Your Tentlan Team
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Hello Ahaus,
We have been made aware of technical issues affecting our SMS and Phone payment processor since last night that are preventing us from crediting transactions in-game. These issues are currently being worked on and our current estimate is 2-3 days until things come back to normal. In the meantime we have disabled SMS and phone payments. No purchases have been lost, but purchases made via these methods between 14.03 04:00 GMT+1 and 14.03 19:10 GMT+1 are currently on hold, that is, you will receive your turquoises in 2-3 days once the issues are resolved and the payment processor relays the purchase data to us as usual again.
We are sorry for the inconveniences that this may cause and ask for your patience and understanding as we and our payment processor work through these issues towards a speedy resolution. For any questions about this matter please don't hesitate to get in touch with our support team here: https://lionmoon.freshdesk.com/support/tickets/new
Best regards,
Your Tentlan Team
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Hi Ahaus,
The English server Cempoala (en25) suffered from degraded performance today (03/13) over the last few hours which prevented some players from accessing the game. The issue has been identified and resolved and the server should be back to normal now.
We are sorry for the inconveniences that this may have caused and we thank you for your understanding.
Best regards,
Your Tentlan Team
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The roll out is now complete and the update is now available in all servers. Enjoy! Let us know if you encounter any issues or if you'd like to share your thoughts with us, we are listening.
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Hola Ahaus,
Llega por fin a Tentlan algo que nos lleváis pidiendo desde hace mucho tiempo:
Nuevo diseño para los poblados bárbaros! Con la próxima actualización, que haremos disponible en todos los servidores en los siguientes días, los poblados bárbaros en el mapa tendrán un aspecto diferente dependiendo de su nivel, haciendo más fácil encontrar tu nivel preferido al buscarlos en el mapa.
La actualización comenzará a distribuirse hoy y se hará disponible en todos los servidores en el transcurso de los próximos días. No dudéis en hacednos saber lo que pensáis o si encontráis algún bug o problema, estaremos escuchando.
Saludos y buen juego!
Vuestro equipo de Tentlan
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Dear Ahaus,
A long requested feature is finally coming to Tentlan:
Barbarian villages are getting a facelift! With this upcoming update, to be made available in all servers within the next few days, barbarian villages on the map will finally have a different look depending on their level, making it easier to find your preferred level to raid at a glance on the map.
The update will start rolling out today and will be made available to everyone over the course of the next few days. We look forward to your feedback, please let us know what you think, or if you encounter any issues or bugs, we'll be listening.
Cheers!
Your Tentlan Team
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We do not give any guarantees as for when exactly the 48 hour transition period starts and when it ends. You are not supposed to wait until the last hour to take action; that is not what the transition period is designed for, so we do not give any support for that use case.
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Hi Ahaus,
Following up the maintances from last week, we'll be performing further hardware upgrades starting today and during this weekend during which servers may experience interruptions of around 5-10 minutes at the most per server. As before, we cannot guarantee the time at which this will happen, but we will do our best to minimize down time as much as possible when it does happen. We will keep this thread updated and let you know once the operation is complete.
Thank you for your understanding and best regards,
Your Tentlan Team
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Dear Ahaus,
Due to increased demand, we are launching a new international server right now: Chactemal (int33) is now available! Chactemal features standard settings and is open to players of all nationalities and languages.
Access the newly started Chactemal via the following link:
https://int33.tentlan.com/?noredirect&fcs
Good luck and have fun!
Your Tentlan Team
