I went to bed with my lv 5 Quetzal Palace building and going to finish at 8:00am EDT 4/12/2020 which is 4 1/2 hours from now and now it stopped building (no active events) and is still lv 4 ????? It was a day and a half build and stopped with less than 10 hours to completion for no reason !!! How do I get this corrected ?