I know there are multiple games that have active gamehelpers that have contact by mail or skype or other sorts with developers.
A few active helpers would be very handy here as well.
In return the helpers get some turqoise so they can get back on track with the lost time they spend in helping players.
Every new realm should have like 3 helpers(8 hours a day) minimum.
I also wanted to suggest not to open to many realms becouse its a game killer.
If to many realms wil open, players wil just move on to the next realm to try their luck there and older realms wil get killed.
In the end every player will drop out and the whole game will be dead and i like it to much for that to happen
I see many potentials in this game.
Keep up the good work and stay open for suggestions